RGII Customer Charter

RGII is committed to providing a high standard of service to customers and gas installers.

Our Mission

By regulating gas installers, RGII aim to improve the safety of gas installations and reduce the number of accidents caused by unsafe installations.

Customer Charter

The customer charter outlines RGII’s commitments to customers and gas installers with regards to the following areas:

  • Overall Customer Service Standards
  • Guaranteed Service Standards
  • Website and Publication
  • Complaints / Appeals

To view  RGII’s customer charter, please click here.